Buyer Beware
Posted: Wed Apr 13, 2016 10:39 am
I have seen this product in action, and it is awesome! (when it works)
We ordered one of these for our site (a middle school) for our Makerspace last July. Since then, it has not operated once. As soon as we set up the machine and went to test it, we discovered that it was not working. It turned out that one of the control boards was fried and needed to be repaired/replaced. NWA asked us to send it back in, but refused to pay to ship it (despite the fact that it was defective). Eventually they relented and agreed to pay for the shipping.
Sadly, this was not the end of our problems. We did not receive the "repaired" control box for 7 months. After we started bombarding them with weekly phone calls, they finally shipped us back the control box. The reason for the long wait, according to the person on the phone, was that they were waiting for payment from us for repairs (for a product that was shipped defective and was still under warranty).
Problem solved, hooray! But wait. As soon as we plug in the control box we received, the exact same board fried....AGAIN! It has now been 9 months and we still don't have a working router. This company's office staff on the phone give us multiple conflicting messages about how to get our product working. I feel like the overall incompetence and negligence demonstrated by this company is astounding. DO NOT give this company your business.
We ordered one of these for our site (a middle school) for our Makerspace last July. Since then, it has not operated once. As soon as we set up the machine and went to test it, we discovered that it was not working. It turned out that one of the control boards was fried and needed to be repaired/replaced. NWA asked us to send it back in, but refused to pay to ship it (despite the fact that it was defective). Eventually they relented and agreed to pay for the shipping.
Sadly, this was not the end of our problems. We did not receive the "repaired" control box for 7 months. After we started bombarding them with weekly phone calls, they finally shipped us back the control box. The reason for the long wait, according to the person on the phone, was that they were waiting for payment from us for repairs (for a product that was shipped defective and was still under warranty).
Problem solved, hooray! But wait. As soon as we plug in the control box we received, the exact same board fried....AGAIN! It has now been 9 months and we still don't have a working router. This company's office staff on the phone give us multiple conflicting messages about how to get our product working. I feel like the overall incompetence and negligence demonstrated by this company is astounding. DO NOT give this company your business.