My comment was a simple analogy. Naturally the manufacturer knows the inner detail of how it went together but do they know how well it performs under real use. Customer feedback to the manufacturer is the school of learning hence more of the purpose of "recalls". But I didn't intend to make a topic to quarl who knows "the stuff" better. My intent was Shark owners experience more operational time with the variety of operations (from differing bits to differing materials). Users helping users on the how to and the why typically works. When it doesn't NWA is there.Joraft wrote:
Any good dealership certainly knows the inner workings of a vehicle on a MUCH higher level than the owners. I was the service manager in a new car dealership for many years, and I sent all my techs to schools (taught by the manufacturer) for many days every year, just to increase their knowledge of the vehicles and keep up with changes. While the owner of a car may be the best person to know when something isn't working like normal, no one can know the inner workings better than those who designed it, built it, and/or repair them every day.
As for Rockler knowing the product, I don't think they can be expected to know much more about any of their products than how well they're made, how well they perform, and how well the manufacturers support them. I would expect that any that don't meet their standards are no longer sold by them. That's one of the main reasons to buy from them.
A while back there was a forum member that was experiencing a problem with his controller. Fellow members suggested all sorts of stuff without solution. Then Tim dropped in and suggested replacing the controller.
I am a 1 year owner of the SPP and I had my issues with my machine but Tim helped me both on the forum and in email. I have no complaints on the level of support.
Bobby